Telephone: 085 735 44465

Email: [email protected]

Total Focus

Total Focus empowers people and organisations to thrive in challenging environments through a holistic approach to personal and professional development. Our approach recognises that individual growth drives organisational success. 

We design personalized interventions that address the unique challenges of teams and individuals, helping them adapt, grow, and excel in complex environments. By combining behavioural science expertise with practical development tools, Total Focus creates meaningful, sustainable change for people and organisations. 

 

At the organisational level, we specialise in strategy development, culture transformation, leadership enhancement and change management. Our holistic approach considers the intricate interplay between these elements and their effects on teams and individuals, ensuring sustainable growth and success. 

Effective Listening Skills Workshop 

Suggested content:

1/2 workshop

  • The importance of active and effective listening
  • Listening on a 1-1 basis
  • Four levels of listening
  • Building rapport – focusing on the speaker
  • Dealing with people/ clients face to face and /or on the telephone

Plus…for full-day workshop

  • Using the CUP method
  • Is silence OK?
  • Understanding VARK
  • Ideas for good listening/ self-care

 (Other materials can be added and/or changed to suit your organisation at your request)

 

 

 

 

 

Delivered in-house at your convenience, you decide the date  and the time or via Zoom

 Contact Total Focus for details 

 

 

All workshops are interactive with trainer presentation, training exercises, skills practice and role play, group discussion, feedback and evaluation

Takeaway  – a toolbox of practical strategies for improving your listening skills 

As part of Total Focus’s unique new blended learning approach, prework is required for some workshops. This gives you the opportunity to use this pre-learning throughout the workshop. Total Focus is happy to issue certificates of attendance for participants.

 

Please contact us and Total Focus will be delighted to contact you back