Effective Listening Skills Workshop
Suggested content:
1/2 workshop
- The importance of active and effective listening
- Listening on a 1-1 basis
- Four levels of listening
- Building rapport – focusing on the speaker
- Dealing with people/ clients face to face and /or on the telephone
Plus…for full-day workshop
- Using the CUP method
- Is silence OK?
- Understanding VARK
- Ideas for good listening/ self-care
(Other materials can be added and/or changed to suit your organisation at your request)
Delivered in-house at
Contact Total Focus for details
All workshops are interactive with trainer presentation, training exercises, skills practice and role play, group discussion, feedback and evaluation
Takeaway – a toolbox of practical strategies for improving your listening skills
As part of Total Focus’s unique new blended learning approach, prework is required for some workshops. This gives you the opportunity to use this pre-learning throughout the workshop. Total Focus is happy to issue certificates of attendance for participants.
Please contact us and Total Focus will be delighted to contact you back